FAQs

1. How does your private ride service work?

Our service connects you with a professional driver for safe, reliable transportation. Simply book a ride through our website, we'll contact you to confirm your pickup and drop-off location(s), and a driver will arrive at your selected time.

2. How are you different from Uber or Lyft?

Unlike ride share platforms like Uber or Lyft, we focus on pre-scheduled private rides, premium customer service, and consistent pricing. We prioritize comfort, punctuality, and professionalism.

3. How do I book a ride?

You can book:

  • Through our website

  • Via email at premierluxurytransportationllc@gmail.com

  • By calling or texting Mark Goldwire at 337-356-6798 or Alexis Wider-Lopez at 337-570-9487

We recommend booking in advance to guarantee availability.

4. Can I schedule a ride in advance?

Yes! We specialize in scheduled rides. You can book hours, days, or even weeks in advance for airport transfers, business meetings, events, or special occasions.

5. How much does a ride cost?

Pricing is based on distance and time. For Point-to-Point or Local transfers, the rate is $7 USD per mile.  For the Executive Chauffeur experience, the rate is $100 USD per hour.  Your total cost will be determined at the time of service.

Rates are subject to change.

6. What payment methods do you accept?

We accept:

  • Credit and debit cards

  • Digital wallets

  • Ca$happ and Venmo

All payments are processed securely.

7. Are your drivers background-checked?

Absolutely. All drivers undergo:

  • Background screenings

  • Driving record checks

  • Vehicle inspections

Your safety is our top priority.

8. What types of vehicles do you offer?

We offer a range of vehicles, including:

  • SUVs

  • Luxury vehicles

9. Do you offer airport transportation?

Yes, we provide reliable airport transfers to ensure on-time pickups and drop-offs.

10. What is your cancellation policy?

Cancellations made within the allowed cancellation window are free of charge. Late cancellations or no-shows may incur a fee. Please check our cancellation policy for specific timeframes.

11. Is your service available 24/7?

No, we currently operate 24/5. Our current availability is 24 hours on Monday, Tuesday, and Thursday - Saturday.

12. What if I left an item in the vehicle?

Contact customer support immediately via email, text, or phone call. We will coordinate with your driver to help recover lost items as quickly as possible.

13. How do I contact customer support?

You can reach our support team via:

  • Phone - Mark Goldwire 337-356-6798 OR Alexis Wider-Lopez 337-570-9487

  • Email - premierluxurytransportationllc@gmail.co

We’re here to help with any questions or concerns.